Frequently Asked Questions

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Welcome!
Have questions about shipping, customs, or cargo rules? AussieFreight makes it easy to understand the freight process with clear and helpful advice. Our team is always here to assist you with any query.

What services does AussieFreight provide?

AussieFreight offers comprehensive freight forwarding, customs clearance, air freight, sea freight, warehousing, and logistics management services for both domestic and international shipments.

Where is AussieFreight located and what areas do you service?

We’re based in Australia and service all major ports and cities across the country, providing freight solutions to and from global destinations.

Do you handle both import and export shipments?

Yes, we manage both importing goods into Australia and exporting goods worldwide across various freight options.

Can you ship personal belongings or excess baggage by air?

Yes, we offer air freight services for personal effects and excess baggage, with customs support and competitive pricing.

Can I track my sea freight shipment?

Yes, we provide tracking and regular updates throughout the shipping process, from origin to final delivery.

What documents are required for international freight?

Typical documents include a commercial invoice, packing list, bill of lading or airway bill, and any required import permits or certificates.

Do you provide freight services for oversized or project cargo?

Yes, we specialise in handling oversized cargo, heavy machinery, and project-based freight with tailored logistics planning.

How can I request a quote for freight services?

You can fill out the online request form on our website or contact our team directly for a customised freight quote.

Are there any hidden fees in your pricing?

No, we provide transparent, all-inclusive pricing. Any additional fees (if applicable) will be clearly explained before shipment.

Can you deliver directly to my warehouse or residence?

Yes, we provide door-to-door delivery services, including last-mile transport to homes, offices, and warehouses.

How do I track my shipment with AussieFreight?

Once your shipment is booked, you’ll receive tracking details and live updates via email or our customer portal.

Which countries does AussieFreight ship to and from?

We offer global freight services covering Asia, North America, Europe, the Middle East, and other major trade routes.

How can I get in touch with AussieFreight for support?

You can contact us via phone, email, or through our website’s contact form. Our team is always ready to assist with your freight needs.

For more information on any of our services, call

1800 791 575